سياسة الخصوصية

"www.oudmilano.com" website is a site which is operated by Oud Milano. For the purpose of the applicable data protection legislation, the data controller is provided below.

If your country does not have a specific data controller and/or customer services department, then the closest location to you applies.

OUD MILANO Co. Ltd Jeddah 23421, AL Zahra District-1

UAE - Dubai
OUD MILANO Co. Ltd Business Bay Aspect tower Dubai, UAE

Oud Milano Srl. 20124 Milano, Italy

Oud Milano UK Limited 42 Lytton Road, Barnet, EN5 5BY, England, UK

E-mail: cs@oudmilano.com

We are committed to protect and respect your privacy. We want you to know the way we use and protect your personal given information. This policy ("Privacy Policy") sets out the usage and the protection of any given personal information on this Website, order through our catalogue. If you have any questions about this policy or do not agree with it, please contact our customer services department by email at cs@oudmilano.com before using this Website.

We may change this policy from time to time by updating this page. You should check this page frequently to ensure that you agree with our terms and changes. This policy is effective from June 2016.


In general, you can use this Website without giving us any information. However, additional services may be available if we have certain information about you. We may collect the following:

  • Account registration information including your name, telephone number, postal address and email address.
  • Billing information (should you make a purchase with us).
  • If you contact us, we may keep a record of that correspondence.
  • Information regarding your personal or professional interests, demographics, experiences with our products and contact preferences in order to provide you with further correspondence about our products and services.
  • If you submit your resume, we may keep a record for future correspondence.
  • If you participate in surveys, feedback programs etc. your personal information, answers and other information will be collected.
  • All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.


We use this information to provide you with a better service, and in particular for the following reasons:

  • To Provide you with a better service.
  • To improve our products and services.
  • To communicate with you by email, telephone or post if you have ordered or purchased products from us, either regarding the order or purchase or other matters regarding transactions between us or your customer relationship with us.
  • To discuss matters regarding purchase transactions.
  • To contact you by email, telephone, SMS, MMS or post according to your preferences, in order to share information with you about our products, services and events that may be of interest to you.
  • To contact you for market research purposes, if you have not objected to such use.

If you are a customer or you have previously asked us for information on our products:

If you decide at any time that you no longer wish to receive marketing emails from us, please click on the unsubscribe link in the email. Alternatively, you may at any time contact your closest customer service department at the addresses specified at the top of this document.


We will not transfer or disclose your personal information to third parties other than to:

The suppliers we engage to help us run our business

Our affiliates, that is any member of our Group (meaning Oud Milano and Company and its subsidiaries), as defined by applicable local law, in order to process your data for the same purposes or within the same activity as indicated in this Privacy Policy; or

A purchaser or potential purchaser of our business.

If we have your permission to, or we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply other agreements; or to protect the rights, property or safety of Oud Milano company. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction within the framework of the relevant data protection law.

Given that we are an international company, this process may include sending personal information to other countries, whose data protection laws may not be the same as may exist in your country of residence.


You may request details of personal information which we hold about you under the applicable data protection legislation. If you would like a copy of the information held on you please write to your regional customer services department provided at the beginning of this document.

You can also view and modify some of the information that we hold in the "My Account" section when logged in.


In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

All information provided through our Website, telephone, catalogue and in store is stored on servers located in the Kingdom of Saudi Arabia and USA. It will be processed by staff. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal information, you agree to this transfer, storing or processing. Oud Milano will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.


We use cookies for certain areas of our Website, including but not limited to session cookies, persistent cookies and web beacons. Cookies are files that store information on your hard drive or browser that means that our Website can recognise that you have visited our Website before. They make it easier for you to maintain your preferences on the Website, and by seeing how you use the Website, we can tailor the Website around your preferences and measure usability of the Website.

We use cookies to faciltate the following features:

  • Language and Regional choices
  • User Preferences and Interests
  • Your shopping cart
  • Your session (such as when you are logged in and details information you have entered)

You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. However please note that this may prevent you from taking full advantage of our Website.